She Fire | Refunds, Returns & Service Policy

Last updated: 17 October 2026

At She Fire, we take pride in providing carefully selected crystals, jewellery, spiritual products and personalised tarot readings. Please review our refund, return and cancellation terms before purchasing.

1. Change-of-Mind Returns

She Fire does not offer refunds or exchanges for change of mind, incorrect selection or a change in personal circumstances.

This policy does not affect your rights under Australian Consumer Law.

2. Crystals, Jewellery & Physical Products

We carefully select and package our products before dispatch.

Natural crystals may have individual variations in colour, size, shape, pattern and natural inclusions. These are normal characteristics of natural stones and do not necessarily constitute defects.

If you receive an incorrect, damaged or faulty product, please contact us at shefirecrystals@gmail.com with your order number, a description of the issue and photographs where available.

We will review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

3. Personalised Crystal Packs

Our personalised crystal packs are individually selected and assembled according to each customer's needs and preferences.

We do not offer change-of-mind returns on personalised crystal packs.

Cancellation requests received before preparation begins may be accepted. Once preparation has commenced, cancellations are not ordinarily accepted for change of mind.

Your rights under Australian Consumer Law remain unaffected.

4. Email Tarot Readings

Our email tarot readings are personalised services prepared specifically for the purchaser.

We currently offer Three-Card and Ten-Card Email Tarot Readings.

• Readings are prepared according to the information and questions submitted by the customer.

• Cancellation requests made before work begins may be accepted.

• Once a reading has commenced or been delivered, we do not ordinarily offer change-of-mind refunds.

• Dissatisfaction with the interpretation or guidance alone does not automatically entitle a customer to a refund.

If your reading has not been delivered as agreed or you believe there has been a problem with the service, please contact us so we can review the circumstances.

All applicable Australian Consumer Law guarantees continue to apply.

5. TikTok LIVE Tarot Readings

Service Delivery

TikTok LIVE readings are performed during the live session associated with the purchase.

Upon completion, customers will receive a follow-up email containing a summary of their reading and a photograph of the cards drawn, where this is included in the purchased service.

Cancellations and Refunds

Once a live reading has been completed, we do not ordinarily offer refunds for change of mind or dissatisfaction with the interpretation.

If a reading cannot be delivered as agreed, we will contact the customer regarding an appropriate resolution.

Customer Attendance

Customers are responsible for being available when their scheduled or purchased reading begins.

If you are unable to attend, please contact us as soon as possible. Rescheduling requests will be considered based on availability and the circumstances.

Service Records and Disputes

She Fire may maintain order records, timestamps, correspondence and evidence of service delivery to assist with customer enquiries and payment disputes.

Disputes may be reviewed through the relevant payment provider, including PayPal or Shopify Payments, where applicable.

All applicable consumer rights remain protected.

6. Tarot and Spiritual Guidance Disclaimer

Tarot readings and spiritual guidance are offered for personal reflection, insight and entertainment.

Readings reflect interpretations of the cards and are not guarantees of future events, specific outcomes or results.

Our services are not substitutes for professional medical, legal, psychological or financial advice.

7. Refunds and Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product or service fails to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, repeat service, cancellation, refund or other remedy depending on the circumstances.

Any refund approved or required by law will generally be processed through the original payment method.

Where return shipping is required for an eligible consumer guarantee claim, we will comply with our obligations under Australian Consumer Law.

8. Contact Us

If you have an issue with a purchase, wish to request a cancellation, or have questions about our policies, please contact:

She Fire

Email: shefirecrystals@gmail.com

Website: www.shefire.com.au

Please provide your order number and relevant details so we can assist you.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law.