She Fire | Shipping & Delivery Policy

Last updated: 17 October 2026

Thank you for shopping with She Fire. We take care in preparing and packaging our crystals, jewellery and spiritual products to ensure they reach you safely.

This policy explains our shipping arrangements, delivery processes and how digital services are provided.

1. Order Processing

We aim to process and dispatch all physical orders as promptly as possible.

Processing times may vary depending on product availability, order volume, public holidays and whether an order requires personalised preparation.

If we anticipate a significant delay in fulfilling your order, we will contact you using the details provided at checkout.

2. Personalised Crystal Packs

Our personalised crystal packs are individually selected and prepared for each customer.

These orders may require additional preparation time before dispatch.

We take care in selecting and packaging each crystal and will notify you if there is an unexpected delay.

3. Shipping Destinations

She Fire currently ships physical products within Australia only.

We do not offer international shipping for crystals, jewellery, personalised crystal packs or other physical merchandise.

International customers are welcome to purchase our eligible tarot readings and digital spiritual services, which do not require physical shipping.

4. Shipping Methods & Delivery Times

Available shipping methods, charges and estimated delivery times are displayed at checkout.

Delivery estimates generally begin once an order has been dispatched.

Delivery times may vary due to postal networks, weather conditions, public holidays or circumstances outside our reasonable control.

If an order cannot be supplied within the agreed or a reasonable timeframe, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

5. Shipping Costs

Shipping charges are calculated at checkout based on your Australian delivery address, parcel details and available shipping methods.

Any applicable free shipping promotions will be displayed at checkout.

6. Order Tracking

Where tracking is available, customers will receive an email containing tracking information once their order has been dispatched.

Please note that tracking details may take some time to become active.

7. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your address, please contact us as soon as possible.

We will attempt to accommodate address changes before dispatch where practical.

8. Lost, Damaged or Delayed Parcels

If your parcel is lost, damaged or significantly delayed, please contact us at shefirecrystals@gmail.com.

We will investigate the issue, assist with relevant delivery enquiries and arrange an appropriate resolution in accordance with our legal obligations.

Customers are encouraged to provide their order number and photographs of damaged products or packaging where available.

9. International Tarot Readings & Digital Services

She Fire offers eligible tarot readings and digital spiritual services to customers worldwide, subject to payment availability and applicable restrictions.

These services do not require physical shipping.

Email Tarot Readings

Email tarot readings are prepared individually and delivered electronically to the email address provided at checkout.

Delivery timeframes are outlined in the relevant product description or communicated when the order is confirmed.

Customers are responsible for providing a valid email address and checking their inbox, including junk or spam folders.

TikTok LIVE Readings

TikTok LIVE readings are provided during the relevant live session, according to the service purchased.

Where included in the purchased service, customers will receive a follow-up email containing a reading summary and a photograph of the cards drawn.

Customers purchasing internationally may be subject to currency conversion charges or applicable taxes, depending on their payment provider and location.

10. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Changes may be possible before dispatch or before preparation of a personalised product or service has commenced.

Once a physical order has been dispatched, delivery details may no longer be able to be changed.

Cancellation and refund requests are handled in accordance with our Refunds, Returns & Service Policy and applicable consumer protection laws.

11. Contact Information

For questions about shipping, delivery or digital service fulfilment, please contact:

She Fire

Email: shefirecrystals@gmail.com

Website: www.shefire.com.au

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.