She Fire | Terms of Service

Last updated: 17 October 2026

Welcome to She Fire. Our website, www.shefire.com.au, offers crystals, jewellery, spiritual products, personalised crystal packs, tarot readings and related services.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

Our online store is powered by Shopify.

1. Products and Services

She Fire offers a range of physical products and personalised spiritual services.

We aim to provide accurate descriptions, photographs and pricing. However, natural crystals may vary in appearance, colour, pattern, shape and size.

We reserve the right to update our product ranges, prices and availability. Any changes to an existing order will be handled in accordance with applicable law.

2. Orders and Payments

Customers are responsible for providing accurate contact, delivery and payment information when placing an order.

Orders are subject to availability and successful payment processing.

We may decline or cancel an order where there is a legitimate reason, including stock unavailability, suspected fraudulent activity or a significant pricing error. Where payment has been collected for an order we cannot fulfil, an appropriate refund will be arranged.

3. Tarot Readings and Spiritual Services

She Fire offers personalised tarot readings and spiritual guidance services, including email readings and TikTok LIVE sessions.

All readings are intended for personal reflection, spiritual exploration and entertainment.

Interpretations are subjective and do not guarantee specific events, outcomes or results.

Our spiritual services are not substitutes for professional medical, psychological, legal or financial advice.

Customers are responsible for making their own decisions based on their individual circumstances.

Delivery arrangements and cancellation conditions are outlined in our Refunds, Returns & Service Policy.

4. Personalised Products

Personalised crystal packs and other custom products are individually selected or prepared according to the information provided by the customer.

Customers are responsible for providing accurate personalisation details.

As these products are prepared individually, change-of-mind cancellations or returns may be restricted once preparation has commenced.

This does not affect your rights under Australian Consumer Law.

5. Returns, Refunds and Cancellations

All purchases are subject to our published Refunds, Returns & Service Policy.

She Fire does not generally provide refunds or exchanges for change of mind.

Nothing in these Terms excludes or restricts any consumer guarantees or other rights under Australian Consumer Law.

Where a product or service fails to meet an applicable consumer guarantee, customers will receive the remedy required by law.

6. Shipping and Delivery

Physical products are dispatched in accordance with our published Shipping Policy.

Delivery estimates are provided in good faith and may be affected by factors outside our reasonable control, including postal delays and weather conditions.

Customers must provide accurate delivery information.

If a parcel is delayed, lost or damaged, please contact us so we can investigate and assist in accordance with our legal obligations.

Digital services, including email tarot readings, are delivered electronically according to the service description provided at purchase.

7. Website Information

We aim to keep all website information accurate and current.

Occasionally, descriptions, prices or availability may contain errors. We reserve the right to correct inaccuracies and contact affected customers where necessary.

Product images are intended to represent the items offered. Natural variations and differences in screen displays may affect appearance.

8. Intellectual Property

Unless otherwise stated, She Fire's original website content, branding, product photography, written materials and reading content are owned by or licensed to She Fire.

Content must not be reproduced, redistributed or used commercially without permission, except where permitted by law.

Customers may retain and use their purchased tarot readings for personal purposes.

9. Acceptable Website Use

Customers and visitors agree not to misuse our website or services.

Prohibited activities include fraudulent transactions, attempts to access restricted systems, introducing malicious software, or using our website for unlawful purposes.

We may restrict access where reasonably necessary to protect our business, customers or website security.

10. Third-Party Services

Our website may use third-party providers, including Shopify, payment processors and social media platforms such as TikTok.

These services may have their own terms and privacy practices.

We are not responsible for the independent content or practices of third-party websites, except to the extent responsibility cannot lawfully be excluded.

11. Privacy and Customer Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains how information may be collected, used and disclosed, including through website analytics, payment services and advertising technologies.

12. Limitation of Liability

To the extent permitted by law, She Fire is not responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability, guarantees, remedies or other rights that cannot legally be excluded or limited under Australian law.

13. Changes to These Terms

We may update these Terms of Service to reflect changes to our business, services or legal obligations.

The current version will be available on our website with its latest revision date.

Changes will not retrospectively remove rights customers have under existing purchases or applicable law.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, subject to any applicable mandatory consumer protection laws.

15. Contact Information

For enquiries regarding our website, products, services or these Terms, please contact:

She Fire

Email: shefirecrystals@gmail.com

Website: www.shefire.com.au